I went to pick up a book today that I had put on hold at my local public library, only to find that the hold shelf has been moved to the front lobby of the library, on an open shelf, and the hold books are browsable by the name of the patron. The notice states that to "protect" patron privacy, only the first four letters of the last name and the first three letters of the first name will be used. That leaves all of us with short names out in the cold. My book clearly said "Mart, Sus" on the spine.
Whatever happened to using the last six digits of the library card? I've asked the circulation manager at the library why the card numbers can't be used, although the staff I spoke with seemed to think that was an impossible choice.