A librarian asked me to recommend a strong sample appeals process policy for a public library. When a library tells a user to leave the library for six months, takes away the user's Internet use, etc. courts say the library should have an appeals process so the patron can make his case.
If your library has a good appeals process that seems to work (e.g. tested through use), please comment.
Why for 6 months? Because the patron has been told multiple times, been banned for shorter terms for the same or similar offenses, becomes hostile and combative when confronted by library staff, flouts shorter periods of banishment.
Posted by: Chris G | February 22, 2010 at 06:17 PM
A better question: how can a library impose a 6-month ban in the first place? Pretty heavy overkill isn't it? If we're talking about simple disruptive behaviors, isn't a week sufficient cooling time? A month at the outside?
Posted by: helene edwards | June 02, 2008 at 01:36 PM
A better question: how can a library impose a 6-month ban in the first place? Pretty heavy overkill isn't it? If we're talking about simple disruptive behaviors, isn't a week sufficient cooling time? A month at the outside?
Posted by: helene edwards | June 02, 2008 at 01:35 PM
I don't recall seeing this addressed by the courts. I know many places just put it in the form given to patrons at the time of banning. If any readers have comments, please add to the discussion.
Posted by: Mary | April 22, 2008 at 10:14 AM
Mary, do the courts say if we have to put a statement about the appeals process in the behavior policy that we post for the public or can we just put the appeals process in a form we would give to patrons that have been banned?
Posted by: Marsha | April 21, 2008 at 08:48 AM